Customer Support

Customer Support Scanned Horse

Getting the Most from the App

It is important to us that our customers understand and enjoy their experience using our App. We have created a selection of options to help facilitate customers.

We have a Quick Start guide to help set up your App, we have Troubleshooting questions to help understand specific aspects of the App. We also have a General User Guide for general use and the Reproduction Module Guide. For those who like to view visually we have videos and images explaining how to use the App.

Talk to the Team

If you would prefer to talk to one of our team directly, we offer a weekly Zoom meeting to our customers for troubleshooting. Please contact us on to arrange your meeting.

If you’d like to be added to the EquiTrace mailing list to receive updates, access to latest features, details of upcoming seminars on horse health, please email to be added to our mailing list.